Report an issue
For a damaged, incorrect or missing item, contact us with your order reference, a description of the issue and clear photos of the product and packaging where relevant.
JNV Aura — Just Natural Vibes
Returns & Refunds
If there is a problem with your order, please contact JNV Aura promptly so we can review the details and advise on the next steps.
Review and resolution
Each request is reviewed based on the order details and the nature of the issue. Please do not send items back before contacting us for instructions.
Questions
For help with an order or a refund-related request, use our contact page or WhatsApp and include your order details.